Frequently Asked Questions

 

Why should I hire you?

  • First and foremost, we provide excellent service. We stand by our cleaning with a guarantee because we want you to feel more relaxed, more happy, and have more time for the important things in your life.
  • Sugar House Cleaning is also a local company. We care about our customers, who also happen to be our neighbors. We give back to the community through charitable donations and community involvement. Salt Lake City is such a unique city, full of wonderful people and beautiful homes!
  • We provide for our employees. They recieve a healthy wage, flexible schedules, and full-time employees recieve benefits. We believe that happy cleaners are the most important factor in our business.

What should I do before a cleaning?

Put away personal items. We love the satisfaction of making a house sparkle but it’s not possible to achieve a full clean if our employees’ time is spent organizing items rather than polishing them.

What does a house cleaning entail?

Every house is cleaned using a standard checklist. A recurring clean are houses that have already been maintained by a professional cleaning service. Often, the initial clean is considered a “deep clean” and will take longer than subsequent cleanings. But once your home has been scrubbed from top to bottom, we can easily maintain the shine with follow-up visits.

The checklists let you know exactly what to expect, each and every time. It allows our employees to clean efficiently while still following a schedule, arriving at each house in a timely manner. 

Who will clean my home?

Your home is your most personal space. We understand that you are placing your trust in us, and do everything possible to ensure a good experience. Every employee is given a thorough background check and goes through a rigorous vetting process. Once hired, we provide great pay and incentives to maintain a quality cleaning team. We assign one cleaner to a home, although sometimes there are subsititutions due to illness, vacations, etc.

Do you offer a guarantee?

If you are unhappy with any aspect of your cleaning, please contact us within 24 hours. We will gladly return to your home to re-clean the area in question.

Do you provide the cleaning products?

We provide all equipment and supplies needed to clean your home. If you have any concerns or special cleaning needs, please contact us before your appointment to discuss alternate arrangements.